Subprocessors
Pinpoint uses the service providers below to operate, secure, and improve the events platform. We will notify users of material changes to this list as described in our Privacy Policy.
| Subprocessor | Purpose | Location |
|---|---|---|
Convex | Application database and backend infrastructure, including storage of Events email content and delivery metadata. Our retention target is up to 12 months: records are marked for deletion after 364 days, while daily bounded cleanup may be delayed and its lag is monitored. Convex's own subprocessors, including PlanetScale for database infrastructure, are listed in Convex's published subprocessor list. | United States |
Cloudflare | Edge compute, CDN, DDoS protection, network security, bot mitigation, and object storage. Cloudflare is not the Events outbound email provider. | Global edge network; data may be processed in any country where Cloudflare has presence |
JetEmail Pty Ltd | Delivery of Events transactional and organizer-update email, including processing message content, recipient addresses, and delivery events. Pinpoint's corresponding Convex records are marked for deletion after 364 days; bounded cleanup may be delayed. | Australia / provider infrastructure locations |
Railway | Hosting of authentication services, including data exchanged with supported authentication identity providers. | United States |
PostHog | Product analytics and error tracking only when you opt in through our cookie banner. | United States (PostHog Cloud US) |
Amazon Web Services (SES) | Delivery of legacy marketing emails to users who have opted in. Amazon SES is not the Events outbound email provider. | United States |
Google Maps Platform | Optional address autocomplete during onboarding. We do not use Maps to track real-time location and do not store device location. | United States / global |
Stripe Planned integration | Payment processing for paid organizer accounts when integrated. Pinpoint does not directly store full payment card numbers. | United States and other Stripe-operated jurisdictions |
Sentry Planned integration | Error monitoring if enabled in the future. | United States |
See also Terms of Service and Privacy Policy.